Frequently asked questions to help you buy a voucher, a gift box or an item - HOSTELLERIE LE MARECHAL
Are gift boxes sent immediately after purchase?
The HOSTELLERIE LE MARECHAL gift boxes are usually sent within a few days after purchase, depending on availability. You will receive a confirmation email with the details of your order.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available for gourmet and gastronomic experiences, such as romantic dinners or couples' getaways, at our establishment HOSTELLERIE LE MARECHAL.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can have the gift certificate delivered directly to the recipient without indicating the amount. To do this, select the 'Hide the amount' option when placing your order at HOSTELLERIE LE MARECHAL.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send the gift box by email, by mail, or to pick it up directly at HOSTELLERIE LE MARECHAL when finalizing your order. This option allows you to adapt the sending to your preferences and those of the recipient, at our establishment HOSTELLERIE LE MARECHAL.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different recipients. Each box will be personalized according to your instructions, for a unique experience at HOSTELLERIE LE MARECHAL.
How do I create a group fund and invite people?
To create a kitty and offer a gift box from HOSTELLERIE LE MARECHAL, select the dedicated option during your purchase. You can then invite participants via email or link sharing. The establishment's conditions are specified during the purchase.
How can I choose the amount for a gift card?
The amount of the gift voucher is predetermined by the gift boxes offered by HOSTELLERIE LE MARECHAL. You can choose from the available options, such as the Gourmet Stop at 380 € for two people or the Gourmet Dinner at 130 € for one person, depending on your budget and the recipient's wishes.
How can I log in to my account?
To access your account on our website, enter your email address and password on the login page. If you have forgotten your password, use the reset option to create a new one, at HOSTELLERIE LE MARECHAL.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button at HOSTELLERIE LE MARECHAL.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time to offer gourmet and gastronomic experiences to your loved ones, with HOSTELLERIE LE MARECHAL.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option at HOSTELLERIE LE MARECHAL.
How do I purchase or give a gift box?
To offer a gift box from HOSTELLERIE LE MARECHAL, choose from our stays, dinners, or gift vouchers, add it to your cart, and personalize it with a message before finalizing your order. Our gift boxes include gourmet and gastronomic experiences at our establishment HOSTELLERIE LE MARECHAL.
Can we give a gift certificate and let the recipient choose the experience?
Yes, you can offer a gift voucher at HOSTELLERIE LE MARECHAL and let the recipient choose the experience that suits them from our available gift boxes.
Can I modify or cancel my order?
Modifications or cancellations to your gift box order depend on the conditions specified at the time of purchase. The gift boxes from HOSTELLERIE LE MARECHAL offer gourmet and gastronomic experiences in an authentic setting in Colmar.
Is the gift box customer service reachable by email?
You can send us an email at the address indicated on our website for any questions regarding your gift box. We commit to responding within 48 business hours, at our establishment HOSTELLERIE LE MARECHAL.
Is the gift box customer service reachable by phone?
The customer service of HOSTELLERIE LE MARECHAL is reachable by phone from Monday to Friday, 9 AM to 6 PM.
Can I check the status of my gift box online?
You can check the status of your HOSTELLERIE LE MARECHAL gift box online on your personal account. Log in with the credentials received when purchasing your HOSTELLERIE LE MARECHAL gift box.
Is there an online chat available for questions about gift boxes?
An online chat is available to answer your questions about our gift boxes. The opening hours are indicated on the contact page of our establishment, HOSTELLERIE LE MARECHAL.
Is there a dedicated customer service for gift boxes?
Using your gift box at HOSTELLERIE LE MARECHAL is simple and pleasant. You can enjoy our various gift boxes for gastronomic stays, romantic dinners, or wine tourism getaways. All the necessary information is available on our website to guide you through your experience.
Is there a dedicated FAQ for gift boxes?
Yes, this FAQ is specifically designed to answer your questions about the HOSTELLERIE LE MARECHAL gift boxes. You will find useful information about their use, validity, and much more, to fully enjoy your gastronomic and hotel experience at our establishment HOSTELLERIE LE MARECHAL.
Is spa access included in my gift box?
The HOSTELLERIE LE MARECHAL gift boxes do not mention access to the spa. The included services vary depending on the chosen box.
Does the recipient of a gift box have access to the same services as other customers?
As a gift box beneficiary, you have access to the same services as our other customers, according to the conditions of the HOSTELLERIE LE MARECHAL establishment.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed in the information booklet that comes with it. You will find the reservation procedures and specific conditions for your gift box, for a gourmet stay at HOSTELLERIE LE MARECHAL.
Is parking included in my gift box?
Parking is not included in the HOSTELLERIE LE MARECHAL gift boxes. Please check the conditions of your box to confirm.
Is breakfast included in my gift box?
Breakfast is not included in the HOSTELLERIE LE MARECHAL gift boxes. To fully enjoy your stay, you can savor a delicious breakfast on site, at our establishment HOSTELLERIE LE MARECHAL.
Is special attention given to the recipient of a gift box?
HOSTELLERIE LE MARECHAL pays special attention to gift box beneficiaries, with services tailored to each occasion, whether for a romantic dinner or a gourmet stay. The Bomo family, who has been running the establishment for over 40 years, ensures a memorable experience for each client, with remarkable hospitality and conviviality, in their historic home located by the water in Colmar, HOSTELLERIE LE MARECHAL.
Is a welcome drink included in my gift box?
HOSTELLERIE LE MARECHAL welcomes you with a complimentary drink to enhance your stay. This gesture is part of the services offered by the establishment HOSTELLERIE LE MARECHAL.
Should we bring towels to the Spa?
Towels are provided by the establishment for your comfort. Therefore, you do not need to bring any during your visit to the spa at HOSTELLERIE LE MARECHAL.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple gift boxes for your employees and customize them according to your needs. HOSTELLERIE LE MARECHAL offers various boxes for gourmet and gastronomic experiences, tailored to your colleagues. Degressive rates apply for large quantity purchases, with a customized quote based on the volume ordered at HOSTELLERIE LE MARECHAL.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital or paper format, according to your preferences. The gift boxes from HOSTELLERIE LE MARECHAL offer various experiences, such as gastronomic stays or romantic dinners, to cater to all tastes. HOSTELLERIE LE MARECHAL.
Do you offer preferential rates for bulk purchases?
Discounted rates are available for large quantity purchases, with a customized quote based on the ordered volume at HOSTELLERIE LE MARECHAL.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer customized solutions for corporate committees, with preferential rates and customization options tailored to your needs, at our establishment HOSTELLERIE LE MARECHAL.
How do I correct an incorrect email address for a gift box?
Updating an incorrect email address on a gift box is possible according to the conditions of the establishment HOSTELLERIE LE MARECHAL.
How can I leave a review for my gift box?
You can share your review of your experience at HOSTELLERIE LE MARECHAL by logging into your customer account. The terms may vary depending on the gift box chosen, please check the specific conditions at the time of your booking.
How can I contact the store?
For any questions regarding your gift box, you can consult the general terms and conditions of sale on our website or directly the specific conditions for the establishment HOSTELLERIE LE MARECHAL.
Is there a dress code for the gift box?
For your gift box, smart casual attire is recommended for dinner at the "A l'Echevin" restaurant of the HOSTELLERIE LE MARECHAL. This historic residence in Colmar combines elegance and warmth, welcoming you year-round in an authentic setting. Fully enjoy your gourmet experience at this HOSTELLERIE LE MARECHAL establishment.
From what age can I get a treatment?
The minimum age to receive a treatment varies depending on the establishment. At HOSTELLERIE LE MARECHAL, it is recommended to check the specific conditions for this information.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required at HOSTELLERIE LE MARECHAL. Please check the specific conditions of your gift box to confirm the reservation details.
How can one access the hotel from the airport?
To get to HOSTELLERIE LE MARECHAL from the airport, you can choose to take a taxi or rent a car. The establishment is located in the picturesque district of Petite Venise in Colmar, an ideal place for food lovers and sweet tooths. HOSTELLERIE LE MARECHAL.
Is the establishment accessible to people with reduced mobility?
The accessibility of HOSTELLERIE LE MARECHAL for people with reduced mobility depends on the facilities of the establishment, which dates back to 1565 and is a historic monument. The Bomo family, who has been running the house for over 40 years, takes pride in welcoming their guests under the best conditions.
Are pets allowed in the establishment?
HOSTELLERIE LE MARECHAL accepts pets, subject to checking specific conditions with the establishment.
Where can I find the menus?
The menus of HOSTELLERIE LE MARECHAL are available on the detailed sheet of each box or directly on the establishment's website. You will find the gastronomic options offered by the restaurant 'A l'Echevin' there.
What are the hours of operation?
The opening hours of HOSTELLERIE LE MARECHAL vary depending on the services and the days. For your romantic getaways, candlelit dinners, or business trips, the establishment is open all year round. Hospitality and conviviality are the watchwords of the Bomo family, who have been running the house for over 40 years.
Is there parking available near the establishment?
HOSTELLERIE LE MARECHAL does not specify the availability of nearby parking on its website. You can check the establishment's conditions for more information.
What are the delivery methods for gift boxes/vouchers?
The gift boxes from HOSTELLERIE LE MARECHAL can be delivered by email or by mail according to your choice. You will receive your gift box within 48 hours by email or within 5 business days by mail. HOSTELLERIE LE MARECHAL welcomes you in Colmar for gastronomic and romantic stays.
Is postal delivery offered?
We offer mail delivery of our gift boxes for HOSTELLERIE LE MARECHAL in Colmar. Delivery times and conditions vary depending on the chosen box, whether it's for a gourmet night, a romantic dinner, or a gastronomic weekend.
In addition to gift boxes, is it possible to order or have items delivered?
We only offer gift boxes for stays and gourmet dinners. For additional items, the conditions are specified at the time of purchase, in our establishment HOSTELLERIE LE MARECHAL.
Is the gift box available in physical format?
The gift boxes from HOSTELLERIE LE MARECHAL are available in physical format, but you can also choose a digital version for more convenience. Take this opportunity to offer a gourmet and romantic experience at our establishment HOSTELLERIE LE MARECHAL.
Is the box presented in a neat packaging?
The HOSTELLERIE LE MARECHAL gift box is presented in an elegant and careful packaging, ready to offer an unforgettable gourmet and gastronomic experience.
Is the gift box available in a digital format (e-gift box)?
You can offer a digital gift box from HOSTELLERIE LE MARECHAL. The e-gift box version is available via email, for immediate redemption.
Can the gift box be sent directly to the recipient?
You can have the gift box delivered directly to the recipient when placing your order. Shipping costs vary depending on the options chosen, with HOSTELLERIE LE MARECHAL.
Do you deliver gift boxes internationally?
The HOSTELLERIE LE MARECHAL gift boxes are delivered internationally, with varying shipping costs and delivery times depending on the destination. You can offer a gourmet getaway or a romantic dinner at our establishment HOSTELLERIE LE MARECHAL.
What are the delivery times for gift boxes by mail?
The delivery times for our gift boxes vary depending on the destination. At HOSTELLERIE LE MARECHAL, we commit to sending them to you as quickly as possible.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The delivery times are indicated at the time of purchase, in our establishment HOSTELLERIE LE MARECHAL.
Is express delivery available?
The express delivery of your gift box depends on the options available at the time of your order at HOSTELLERIE LE MARECHAL.
How can I track my order?
You can track your order by logging into your account on our website. The terms and conditions of HOSTELLERIE LE MARECHAL apply to all orders.
Can I receive my gift box by email or mail?
You can choose to receive your gift box by email or by mail during your order. The gift boxes from HOSTELLERIE LE MARECHAL offer gourmet and gastronomic experiences in Colmar.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time of your gift voucher depends on your location. At HOSTELLERIE LE MARECHAL, we commit to sending it to you quickly so that you can offer an exceptional moment to your loved ones.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation at HOSTELLERIE LE MARECHAL, your gift box remains valid for a new reservation according to the establishment's conditions.
Can my gift box be extended if not used?
The extension of your gift box at HOSTELLERIE LE MARECHAL depends on the specific conditions of the establishment. We invite you to check the details of your gift box to know the possibilities for extension.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the establishment's conditions. HOSTELLERIE LE MARECHAL, located in Colmar, offers various gift boxes for gastronomic stays and romantic dinners, providing a unique experience by the water in a historic setting. HOSTELLERIE LE MARECHAL.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the conditions specified at the time of purchase, at our establishment HOSTELLERIE LE MARECHAL.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the establishment's conditions. The possibilities for modification are specified at the time of purchase, at our establishment HOSTELLERIE LE MARECHAL.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations with a gift box is specified at the time of booking, according to the conditions of our establishment HOSTELLERIE LE MARECHAL.
Is it possible to reschedule without fees with a gift box?
The date of your gift box can be postponed depending on availability and the establishment's conditions. HOSTELLERIE LE MARECHAL, located in Colmar, welcomes you in an authentic and gourmet setting for unforgettable stays.
Can I convert my gift box into a gift card?
It is not possible to convert your gift box into a gift voucher for a stay or a dinner at HOSTELLERIE LE MARECHAL. However, you can use it to book a gourmet experience or an overnight stay at our establishment located in Colmar.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
For special events like Valentine's Day, Christmas, or weddings, HOSTELLERIE LE MARECHAL offers suitable gift boxes. Discover our online offers for unforgettable moments at our establishment HOSTELLERIE LE MARECHAL.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
For your groups, birthdays, or events with friends, HOSTELLERIE LE MARECHAL offers suitable gift boxes, such as the Etape Gourmande for a gastronomic evening or the Week End Fin Gourmet for a romantic getaway. Discover our offers to find the ideal option at HOSTELLERIE LE MARECHAL.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes from HOSTELLERIE LE MARECHAL are official and guaranteed without intermediaries. We work directly with our establishment to offer you authentic and gourmet experiences, such as gastronomic stays or romantic dinners by the water.
Are the services included in the gift boxes identical to those consumed on site?
The services included in the HOSTELLERIE LE MARECHAL gift boxes correspond to those offered by the establishment, with gourmet and gastronomic experiences for unforgettable moments.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of services depends on the availability and conditions of the HOSTELLERIE LE MARECHAL establishment.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible to settle a gift box at HOSTELLERIE LE MARECHAL.
Is online payment secure?
Online payment for the HOSTELLERIE LE MARECHAL gift boxes is fully secured, ensuring the protection of your banking data. You can thus make your purchases with complete peace of mind.
Is payment via group or shared payment possible?
Payment via group or shared funds is not offered for the HOSTELLERIE LE MARECHAL gift boxes. You can pay for your order by credit card, bank transfer, or PayPal according to the available options when you shop at HOSTELLERIE LE MARECHAL.
Are your gift boxes exclusive creations, specifically designed by your establishment?
The gift boxes from HOSTELLERIE LE MARECHAL are specially designed to offer a unique experience of a stay or a gourmet meal at our establishment. Each box allows you to enjoy an overnight stay or a dinner at our charming hotel-restaurant located in Colmar, in the heart of Little Venice.
Is it possible to pay in installments?
Payment in installments is possible according to the order conditions of HOSTELLERIE LE MARECHAL.
Is the payment deducted immediately upon ordering?
When purchasing your gift box, the payment is debited immediately. Specific conditions are detailed during the order, at our establishment HOSTELLERIE LE MARECHAL.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for their HOSTELLERIE LE MARECHAL gift box purchases.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Payments for HOSTELLERIE LE MARECHAL gift boxes are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your banking data.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account. All necessary information is available in the general terms and conditions of HOSTELLERIE LE MARECHAL.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
You can pay for your gift box by credit card, PayPal, Apple Pay, or Google Pay. These payment options are available for your convenience at HOSTELLERIE LE MARECHAL.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase at HOSTELLERIE LE MARECHAL. You can also view it in your customer account.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. HOSTELLERIE LE MARECHAL accepts these payment methods for your convenience.
Can a promotional code be used?
You can use a promotional code for your HOSTELLERIE LE MARECHAL gift box order. Simply check its validity and usage in our establishment's general terms and conditions.
What payment methods are accepted for purchasing a gift box?
For the purchase of your gift box, you can pay by credit card, PayPal, or bank transfer. HOSTELLERIE LE MARECHAL welcomes you in an authentic and gourmet setting in Colmar.
Do you accept vacation checks?
HOSTELLERIE LE MARECHAL accepts vacation checks for the purchase of our gift boxes, subject to the establishment's conditions.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during checkout, which will be included with the shipment. HOSTELLERIE LE MARECHAL thus offers an extra touch to delight your loved ones.
Can we add options to your gift box offers?
The gift boxes from HOSTELLERIE LE MARECHAL can be customized according to the available options. For example, you can choose between gastronomic stays, romantic dinners, or wine-touring getaways to offer a unique experience to your loved ones, at our establishment HOSTELLERIE LE MARECHAL.
Do you offer premium packaging for gift boxes sent by mail?
HOSTELLERIE LE MARECHAL offers premium packaging options for your gift boxes sent by mail, making them even more exceptional.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can add a personalized message to your gift box to mark a special occasion like a birthday or a wedding. HOSTELLERIE LE MARECHAL offers several gift boxes for delicious and romantic moments, perfect for celebrating these events.
How do I request a refund for a gift box purchased online?
To get a refund for your gift box purchased online, check the purchase conditions and have your order number ready. Refunds are subject to the conditions of the establishment HOSTELLERIE LE MARECHAL.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be issued subject to availability. This service is offered by our establishment HOSTELLERIE LE MARECHAL.
Can partially used gift boxes be refunded?
Partially used gift boxes from HOSTELLERIE LE MARECHAL are non-refundable. Usage conditions are specified at the time of purchase.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is perfectly possible to exchange a HOSTELLERIE LE MARECHAL gift box for another of equal or greater value, according to the exchange conditions specified at the time of purchase.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to the purchase of a gift box from HOSTELLERIE LE MARECHAL, as it is a service. The gift box is non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail depends on the terms and conditions of HOSTELLERIE LE MARECHAL. Specific conditions are stated at the time of purchase of the gift box.
What should I do if the received box is damaged or contains an error?
In case of a damaged or incorrect gift box, a photo of the box will be necessary to process your request quickly according to the conditions of the establishment HOSTELLERIE LE MARECHAL.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a gift box from HOSTELLERIE LE MARECHAL depends on the general terms of sale applicable at the time of purchase. These terms are specified on the description page of the gift box you have chosen.
What happens if the recipient couldn't use the gift box before its expiration date?
If the recipient was unable to use their gift box before the expiration date, it will no longer be usable. We recommend checking the validity conditions at the time of purchase to know any possible extension options at HOSTELLERIE LE MARECHAL.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit can be issued according to the specific conditions of the HOSTELLERIE LE MARECHAL establishment.
How can I redeem the cashback?
To use your gift box, you can present it directly at HOSTELLERIE LE MARECHAL when making your reservation or during your stay. The box is valid for one night or a dinner, depending on the chosen offer, at our establishment HOSTELLERIE LE MARECHAL.
What is the processing time for a refund after I make a request?
The refund processing times for your gift box depend on the purchase conditions. At HOSTELLERIE LE MARECHAL, we commit to handling your refund requests as quickly as possible.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The gift boxes from HOSTELLERIE LE MARECHAL are neither exchangeable nor refundable. The terms of use are specified at the time of purchase.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for gift boxes depending on the establishment's availability. You can check the available dates during your booking at HOSTELLERIE LE MARECHAL.
Is booking with a gift box subject to availability?
The reservation with a gift box at HOSTELLERIE LE MARECHAL is subject to the availability of the establishment. To fully enjoy your stay in our 4**** charming hotel, it is advisable to book as soon as possible.
I've lost my password to log into my account, what can I do?
To retrieve your password and access your account, click on the 'Forgot Password' link on the HOSTELLERIE LE MARECHAL login page. An email will be sent to you to create a new password.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift voucher at HOSTELLERIE LE MARECHAL, have its number ready. This number is essential to validate your reservation.
Can I use my gift box on the weekend?
The use of your gift box on the weekend is possible depending on the availability at HOSTELLERIE LE MARECHAL. This historic residence in Colmar, located in the picturesque district of Petite Venise, welcomes you for romantic getaways or candlelit dinners. To fully enjoy your experience, check the conditions of your gift box and book in advance at our establishment HOSTELLERIE LE MARECHAL.
Can I use my gift box on holidays?
The use of your gift box at HOSTELLERIE LE MARECHAL may be possible on holidays, subject to the establishment's availability. We advise you to check the specific conditions of your gift box and book in advance to fully enjoy your gourmet and gastronomic experience.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of HOSTELLERIE LE MARECHAL. This historic residence in Colmar welcomes you all year round for romantic getaways, candlelit dinners, or business trips, with a team at your service to meet your needs.
Can I book online with my gift voucher?
You can make a reservation with your gift box directly with HOSTELLERIE LE MARECHAL, which will welcome you to its charming establishment in Colmar.
Can I make a reservation by phone with my gift box?
You can make a reservation by phone with your gift box according to the establishment's availability. HOSTELLERIE LE MARECHAL welcomes you in an authentic and friendly setting for a gourmet and gastronomic experience.
Can I make a reservation by email with my gift box?
Booking with a gift box at HOSTELLERIE LE MARECHAL can be done directly with the establishment. The team is at your disposal to meet your needs and offer you a gourmet and gastronomic stay.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the establishment's conditions. This option is valid for all gift boxes offered by HOSTELLERIE LE MARECHAL, such as L'Étape Gourmande or the Week End Fin Gourmet.
Does my gift box cover the entire service?
Your HOSTELLERIE LE MARECHAL gift box covers the chosen service, but any additional supplements or options are at your own expense. Specific conditions are detailed at the time of booking.
Is my gift box personalized?
Your gift box is nominative, it is issued in the name of the beneficiary indicated at the time of purchase. This box allows you to enjoy the hospitality and conviviality of HOSTELLERIE LE MARECHAL, a charming 4**** hotel located in Colmar.
Can my gift box be used all at once?
Your gift box for HOSTELLERIE LE MARECHAL can be used in one go, whether for a gourmet dinner or a romantic stay. Fully enjoy the experience offered by the establishment HOSTELLERIE LE MARECHAL.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid for a gastronomic experience or a stay at HOSTELLERIE LE MARECHAL, a charming 4**** hotel located in Colmar, in the picturesque district of La Petite Venise. You can enjoy our restaurant 'A l'Echevin' or a romantic getaway depending on the gift box chosen, at our establishment HOSTELLERIE LE MARECHAL.
Is my gift box valid in only one establishment?
Your gift box is valid for a gourmet experience or a stay at HOSTELLERIE LE MARECHAL, a charming 4**** hotel located in Colmar. You can enjoy our gastronomic restaurant 'A l'Echevin' or a romantic getaway by the water in our establishment HOSTELLERIE LE MARECHAL.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the conditions of the HOSTELLERIE LE MARECHAL establishment.
Can someone else use my gift box?
The gift box you received is personal and can only be used by yourself. HOSTELLERIE LE MARECHAL, located in the picturesque district of Petite Venise in Colmar, welcomes you for delicious and gastronomic moments.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your stay according to the conditions of your gift box. HOSTELLERIE LE MARECHAL, located in Colmar, welcomes you in an authentic and gourmet setting for unforgettable moments.
Is an ID required upon arrival when using a gift box?
Upon your arrival at HOSTELLERIE LE MARECHAL, you may be asked to present an ID to finalize your stay.
Do you accept pets?
The presence of pets depends on the establishment's conditions. HOSTELLERIE LE MARECHAL welcomes its guests in a historic and authentic setting and is at your disposal to meet your specific needs. You will be able to fully enjoy your stay at our establishment HOSTELLERIE LE MARECHAL.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher at HOSTELLERIE LE MARECHAL, log in to your account on our website and follow the booking steps. Specific conditions for each gift box are indicated during the reservation, for a gourmet and gastronomic stay in our establishment.
Do I need to create a customer account to purchase a gift box?
You do not need to create a customer account to purchase a gift box. The purchase can be made as a guest, directly on our HOSTELLERIE LE MARECHAL website.
Is my gift card divisible? Can I use it multiple times?
Your gift certificate can be used in multiple occasions, subject to availability and the conditions of the HOSTELLERIE LE MARECHAL establishment.
What are the check-in and check-out times?
The check-in and check-out times at HOSTELLERIE LE MARECHAL are set according to the conditions of your gift box. For a romantic or gastronomic stay, you can fully enjoy our establishment nestled by the water in the picturesque district of Petite Venise in Colmar.
What services are included in a gift certificate?
The services included in your gift voucher vary depending on the chosen box set. For example, the Gourmet Stop includes an overnight stay and a gastronomic evening, while the Gourmet Dinner offers a romantic meal. HOSTELLERIE LE MARECHAL also offers stays and gourmet experiences for every taste.
What is the difference between a gift box and a free amount voucher?
A gift box from HOSTELLERIE LE MARECHAL offers a choice of predefined experiences, such as hotel stays or gourmet dinners, while an open amount voucher allows you to freely pay for a service of your choice.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are available on our website. We advise you to read them carefully before making your purchase to fully enjoy your experience at HOSTELLERIE LE MARECHAL.
How do I use a gift box during booking?
To use your gift box at HOSTELLERIE LE MARECHAL, book directly online or by phone, mentioning the unique code provided with your box. Specific conditions are detailed at the time of purchase, and our team is at your disposal to meet your needs.
Can the gift box be transferred to a third party?
The HOSTELLERIE LE MARECHAL gift box can be given to a third party. Simply indicate this during the order or modify the beneficiary after purchase.
Can the validity of a gift box be extended or renewed?
The extension or renewal of the validity of a gift box from HOSTELLERIE LE MARECHAL depends on the specific conditions of the establishment. This option may be considered based on availability and policies in effect at the time of the request.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the establishment HOSTELLERIE LE MARECHAL.
What is the validity period of a gift box?
The gift boxes from HOSTELLERIE LE MARECHAL are valid for a duration of one year starting from the date of purchase. This validity allows you to fully enjoy the gastronomic stays and romantic dinners offered by our establishment HOSTELLERIE LE MARECHAL.
Are children allowed?
HOSTELLERIE LE MARECHAL, located in the picturesque district of Petite Venise in Colmar, welcomes children for family stays. The historic residence and its gourmet restaurant offer an ideal setting for convivial and delicious moments with your loved ones.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
The unused balance of a gift box remains lost, and in case of exceeding, an additional payment will be necessary. HOSTELLERIE LE MARECHAL welcomes you in an authentic setting for gourmet and gastronomic stays.
Is the spa access private?
Access to the spa at HOSTELLERIE LE MARECHAL depends on the conditions of the chosen package. The establishment offers stays and gourmet dinners for romantic and delicious moments.
What types of gift boxes do you offer?
We offer gift boxes for gastronomic stays, romantic dinners, gourmet getaways, and wine tourism experiences. The options include nights in a charming hotel and evenings by the water, for unforgettable moments. Enjoy these unique experiences at our establishment HOSTELLERIE LE MARECHAL.